“An invisible red thread connects those destined to meet, regardless of time, place, or circumstances. The thread may stretch or tangle, but never break.”   ~Ancient Chinese Proverb

The legend of the ‘red thread’ runs through the core of all we do. It expresses the connection we see between our culture, values and business mission. It also helps us articulate our aspiration to help our customers identify their own common threads — the way their brand, culture, and promise can be effectively expressed through their environments’ furniture, technology, architectural systems and audiovisual solutions.

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Over 75 years of innovative workplace environments.

Red Thread was established in 2012 when Office Environments of New England, BKM Total Office and Business Interiors joined forces as a regional enterprise. Red Thread serves as the authorized Steelcase dealer in New England.


We help organizations and their partners to create work environments that support productive, engaged employees. Through integrating furniture, architectural products and audiovisual technology, holistically designed spaces can dramatically impact your bottom line.


Our 470+ employees are collaborative, resourceful and strategic. We are dedicated to helping create authentic and exciting environments for your people.


We support you, anywhere, with local dedicated teams, regional resources, and our national and global networks. We have 10 locations throughout CT, MA, NH and ME and three warehouses.


Our direct relationship with Steelcase, the industry leader, provides you with access to comprehensive research, analysis and insight into how we work today. Those insights inform the design of high-performing spaces that engage and inspire people to do their best work. Our partnership with Steelcase and Microsoft enables us to provide solutions that fuse technology with space to support creative and collaborative work.

We also partner with more than 175 other product lines, helping us to deliver the most comprehensive portfolio in Northern New England. Click here to check out our expanded list of partners and vendors.


Regional Executives

Jim Baker
SVP – New Hampshire & Vermont

Stephanie Brock
VP/GM – Maine

James DiCiocco
General Manager, Technology Group

Tad Elliott
Manager – Custom Solutions

Mike Faherty
SVP – Eastern Massachusetts

Mark Graham
GM – Floor Covering

Susan Hughes
VP – Eastern Massachusetts

Casey Kalman
SVP – Eastern Massachusetts

John Mitton
VP – Audiovisual

Dawn Tofil-Monde
SVP – Strategic Accounts & Client Services

Ray Wasson
SVP – Connecticut & Western Massachusetts