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VALUE-BASED CARE

In today’s health systems, evaluation and reimbursement are based on the quantity of care provided – whether or not patients see positive results. We’re moving to a new system, where volume is replaced with value, and compensation is based around providing successful outcomes and creating satisfying experiences.

Related trends:

  • Rapid consolidation and acquisition into large regional and national organizations
  • New legislation and policy reform through the Affordable Care Act
  • There’s increased emphasis on patient satisfaction and health outcomes

ACTIVE ROLES

We’re moving away from directive, one-way processes – intensive interactions punctuated with unproductive waiting or transition times that drain emotional resources and waste the precious resource of time. And we’re moving toward everyone in a healthcare experience participating actively in learning and collaborative decision-making. This includes patients, families and clinicians.

Related trends:

  • Increased cost participation by patients and families.
  • Increased choice between health organizations
  • Changing age demographics

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OPEN INTERACTIONS

We’re moving from disconnected, complicated processes that inhibit behavior change to collaborative, democratic modes that fuel better outcomes.

Related trend:

  • Technology is making healthcare processes more mobile and connected.
A TIME FOR CHANGE

View planning ideas for healthcare spaces.