Our Process

An Integrated Approach
Explore
Plan
Provide
Manage

An Integrated Approach

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We’ve developed a four phase process that delivers personalized solutions with consistent and measurable results. By working through these methodical phases, we ensure that the end result is holistic, strategic and comprehensive.

Explore

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Workplace Tools & Resources
– Discovery Exercises
– Workshops
– Surveys
– ARC Consulting
– Communication Plan
– Thought Starters

Plan

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Furniture & Architectural Systems Design Services
– Concept Review
– Typicals/Drawings
– Specification
– Finish Selection

AV Design | Engineering

Technology Services
– Structured Cabling
– Electrical Services
– Lighting Design
– Acoustical Services

Provide

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Pilot Spaces

Project Management

Warehouse, Delivery + Installation

Move-In Experience

Manage

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Post Occupancy Surveys

Business Reviews

Customer Web Portal

Onsite Furniture Service

AV Service Plans

Asset Storage & Tracking

Move Management

Reconfigurations

Technology Asset Recycling

Liquidation & Brokering

Our Services

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Workplace Tools and Resources

Through a collaborative effort with your project partners and Steelcase workplace experts, we analyze your organization’s current state and provide a suite of tailored services. We  work with your leadership, management and employees to create alignment within your organization and deliver strategic solutions.

– Discovery Exercises
– Workshops
– Surveys
– ARC Consulting
– Communication Plan
– Thought Starters

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Furniture & Architectural Systems Design Services

We can help transform your vision into reality, in collaboration with your A&D firm, or as a full-service.

– Concept Review
– Typicals
– Specification
– Finish Selection

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AV Design & Engineering

In a world of rapidly changing technology, we are experts in tailoring the right applications to support your business. Working closely with your project partners, we ensure performance standards are met and that implementation is seamless.

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Technology Services

We offer a comprehensive set of services to support your facilities management strategy, whether you are relocating to a new building or managing day-to-day changes within your current space.

– Structured Cabling
– Electrical Services
– Lighting Design
– Acoustical Services

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Pilot Spaces

A Pilot space tests concepts, explores a range of work settings and engages end users. A Pilot can provide meaningful insights important for critical or large scale project decisions.

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Project Management

We serve as an integral member of your project teams, attending construction meetings, integrating schedules, managing budgets and overseeing installation and project closeout.

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Warehouse, Delivery + Installation

Our expansive warehousing facilities and Red Thread delivery truck fleet ensure that your products arrive safely when you need them. Our professional factory-trained installers will build your environment to manufacturer and building code standards locally, nationally or globally.

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Move-In Experience

We can support your employees’ transition to their new space by helping develop a communication plan to express your vision, developing printed and digital materials, and offering product training.

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Post-Occupancy Surveys

After your employees have settled into their new environment, a Post Occupancy Survey is an excellent way to receive employee feedback. Key learnings are critical to understanding and planning for future renovations and expansions.

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Business Reviews

Join us in discussing key projects, investments and cost savings opportunities, as well as sharing workplace research, new products and innovative ideas. Your feedback helps us continue to improve our relationship.

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Customer Web Portal

Our custom e-commerce portal maintains your standards, facilitates the procurement process and manages inventory. This enables employees or facility managers to shop from a product standards catalog, accept project quotes, request services, manage assets, share files, view reports and more.

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Onsite Furniture Service

We offer complimentary warranty service on furniture and can send our furniture service technicians for repairs or replacements. Red Thread’s AV GroupCare maintenance programs and AV Help Desk ensure that your service needs are covered.

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AV Service Plans

Red Thread’s GroupCare maintenance programs provide guaranteed response time coverage. Our AV Service Desk is available to answer your service questions, provide remote diagnostics or schedule an onsite technician.

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Asset Storage + Tracking

We use a sophisticated bar code-based system to store, manage, track and report on your furniture investment, with over 240,000 sq. ft. of warehouse space in Connecticut and Massachusetts.

Asset Storage and Tracking Brochure

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Move Management

We can oversee your move process to ensure a smooth transition, including planning, budgeting, labeling and scheduling. We also offer disconnect/reconnect of technology, de-install/re-install of furniture and other related services.

Move Services Brochure

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Reconfigurations

As your business experiences change, our team can help to leverage your existing furniture. We will perform a needs analysis and site survey in order to prepare an accurate design and budget to best utilize your new and existing assets.

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Technology Asset Recycling

Recycle your obsolete technology while keeping the planet safe. Red Thread ensures the secure and environmentally responsible recycling of e-waste from your workplace environment.

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Liquidation & Brokering

Our experts can utilize an extensive network of brokers to get the best price for your used furniture, or provide market value assessments for employee sales or charitable donations.