Our Operations Centers

WAREHOUSING, INSTALLATION & DELIVERY

Our Operations Centers serve as the hub of execution and home to our 75-vehicle fleet. In Wilmington, Mass and North Haven, Connecticut, we warehouse and store your products in over 300,000 square feet of climate-controlled facilities.

Play VideoHow Red Thread’s Operations Centers support evolving workplaces.

  • Over 1.2 million pieces handled every year
  • 75 vehicles, including delivery trucks and service vans
  • 35 drivers
  • 10 service techs
Talent & Resources

Talent & Resources

We’ve made a commitment to having the right talent, resources and infrastructure to be a responsive and agile long-term partner to meet your project and day-to-day needs.

  • Internal Team
    Our Operations Team comprises dedicated professionals with an impressive average tenure of 25 years.From field operations to warehouse and delivery, we’ve seen it all. You can rely on us to meet our commitments and if there are challenges, we will solve them.
  • Depth of Resources
    With over 300,000 square feet of climate-controlled facilities, our Operations Centers and fleet of roughly 75 vehicles, give us the flexibility to receive, store and delivery over a million pieces annually to our customer’s destination when they need them.
Adaptive Logistics Solutions

Adaptive Logistics Solutions

We work with you to find the right solutions for your project, utilizing our vast resources to complete your project seamlessly.

  • Tech-Driven Operations
    Our operations rely on technology to manage your project, from bar-coding systems for product tracking, and GPS to monitor our vehicles in real-time. This tech setup ensures we can manage tasks efficiently, keep precise track of your order, and stay updated on the location of every vehicle on route.
  • Agile Storage & Delivery
    We recognize that schedules and delivery dates often shift. Sometimes direct-to-site trailers are not an option. We minimize your risk by storing products and delivering them when you need them, utilizing our own vehicle fleet.
  • Asset Storage & Tracking
    We understand your business is always changing, and we can be your partner in providing ongoing offsite storage for your furniture and wall systems. Using our web-based software, you can view your inventory anytime, anywhere.
Unparalleled Support

Unparalleled Support

We ensure that your installation experience is top tier, and we work to support you long after the project is completed.

  • In-House Installers
    Unlike many competitors who exclusively outsource, we have our own foremen, installers, and trucks for a comprehensive and controlled installation experience.
  • Scheduled Service Runs
    Our scheduled service runs coordinate all your needs, from warranty repairs and replacements to ongoing client requests.
  • Space Reconfigurations
    As your space evolves, we can help with reconfigurations that leverage your existing inventory. Our software identifies your products down to the component level so that we can utilize them in new configurations to minimize your spend.

Play VideoRed Thread AV Lab

AV Lab: Quality Control Hub

AV Lab: Quality Control Hub

Our Wilmington Operations Center is home to our AV Lab, which serves as a quality control hub. Technology racks are built and programmed for testing before products arrive in your space, minimizing time onsite to support a seamless installation. Our furniture designers and AV engineers collaborate by integrating these products together here in our lab.

Our Operations Centers play a pivotal role in project success, handling a substantial volume annually. With adaptable solutions for construction delays and storage needs, coupled with advanced technology for real-time reporting, we have the invaluable resources you will rely on when the unexpected happens. In the world we live in, change is eminent. We can store and track your surplus furniture so when a reconfiguration is needed, we can take care of it quickly and costly effectively. We are the partner you will want when you’re redefining your workplace.

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